FAQs

Do I need an account to shop with you?

No. You can check out as a guest every time. Setting up an account lets you order without entering your details every time you shop with us.

Can I amend or cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This allows us to pack your orders efficiently and minimise errors, so please check your order before placing it.

I have a discount code, how can I use it?

Enter the discount code at checkout before completing your purchase. We are unable to apply a discount code manually after an order has been placed.

When will my order be processed?

All orders are processed within 2 working days, excluding weekends and public holidays.

How can I track my delivery?

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Can I change my shipping address after my order has been confirmed?

Please contact us on 0401 676 319 asap if you have made an error with your shipping address. We can update your address providing it hasn't already been sent.

I’ve received an incorrect item, what should I do?

Please contact Caron on 0401 676 319 or at info@bohohippychic.com.au. We will get back to you as soon as possible.